MEMBERSHIP TERMS &
CONDITIONS

In these Terms & Conditions (Terms):

You refers to the member named the Membership Form;

We, us, our refers to Navia HQ Pty Ltd ABN 83 679 358 144, together with any of its related entities or subsidiaries that operate a Navia Bathhouse location from time to time.

Navia refers to any Navia Bathhouse location operated by us or our related entities in Australia, whether existing as at the date of your membership or opened thereafter. A current list of locations is available on our website at naviabathhouse.com.au.
Your Home Location refers to the Navia location nominated on your Membership Form.

These Terms, together with the Code of Conduct, Privacy Policy (made available on our website naviabathhouse.com.au) and the following completed documents:

your Membership Application;

your Direct Debit Form (if applicable to your membership);

the risk and liability warning;

Client Safety and Consent Policy 

make up all of the terms of a Membership Agreement (Agreement) between you, and us. It is important that you have read and understood all of the terms and conditions of the Agreement before agreeing to these Terms.

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In using Navia you agree to comply with these Terms, if you do not agree to these Terms then you must not enter and cease to use Navia.

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By completing the Membership Form or Purchasing a membership on the website and using Navia you acknowledge and agree:

• to use Navia in accordance with the obligations set out in these Terms;

• you are medically able to undertake significant physical exertion and use Navia at your sole risk and responsibility;

• that the use of Navia may be physically strenuous and draining and your use of any equipment or facilities in Navia may expose you to inherent risks, including accidents, injury, illness and even death; and

• you assume all risk of injuries or death associated with entry to, and/or use of, Navia.

The Terms commence on the date that you have completed the Membership Form and accepted these Terms (Contract Start Date). If you have any questions please ask us.

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MEMBERSHIP

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• Navia members have the privilege of access to Navia's bathhouse facilities and amenities in accordance with the membership type purchased.

• Members must be at least 18 years of age.

• Members must keep us informed of up-to-date contact details and emergency contact details.

• Membership is non-transferable except at our discretion in exceptional circumstances.

• Our team reserves the right to suspend or revoke your membership should these Terms, the Code of Conduct, or any other Navia policy not be followed, or any antisocial or illegal activity be observed.

• Your membership and access to Navia's facilities and services commences on the Membership Start Date set out on your Membership Form.

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MEMBERSHIP TYPES

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You are becoming a member of Navia under the type of membership stated in your Membership Form.

We offer different membership types, each set out on your Membership Form. The general rules in these Terms apply to all memberships unless your Membership Form specifies different terms for your particular membership type, in which case the terms on your Membership Form prevail.

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Standard (Direct Debit) Membership

• Billed weekly in advance via direct debit or periodic credit card authority.

• Minimum Commitment Period of 6 weekly payments (6 weeks) from the start of the first billing period following your Membership Start Date.

• After the Minimum Commitment Period, the membership continues on a rolling weekly basis until cancelled in accordance with these Terms.

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Foundation Membership

• A fixed-term membership with a Minimum Commitment Period of 12 months from your Membership Start Date.

• Billed weekly in advance via direct debit or periodic credit card authority.

• Foundation Membership pricing is locked in for the full 12-month term and is not subject to fee increases during that term.

• At the end of the 12-month term, the membership will automatically continue on a rolling weekly basis at your locked-in Foundation rate (which will not be subject to any fee increase). From the end of the 12-month term, the membership may be cancelled in the same manner as a Standard (Direct Debit) Membership — that is, with 14 days' written notice and without payment of any early cancellation fee.

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MEMBERSHIP TERM​

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Your membership will start on the Membership Start Date set out on your Membership Form, provided that:

• you have accepted these Terms, your Membership Form, and your Direct Debit Form (if applicable);

• if applicable, provided any other medical details of your health and fitness to our satisfaction; and

• we have received the required payments as set out in your Membership Form

You will be able to access Navia and book sessions from your Membership Start Date.

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MINIMUM COMMITMENT PERIOD

Unless otherwise stated on your Membership Form, your membership has a minimum Commitment Period of 6 weekly payments (6 weeks) from the start of the first billing period following your Membership Start Date.

After the Minimum Commitment Period, the membership continues on a rolling weekly basis until cancelled in accordance with these Terms.

On completion of your Minimum Commitment Period on the end date set out in your Membership Form, your membership will automatically renew on a fortnightly basis, requiring 14-days notice to cancel.

CHANGING MEMBERSHIP TYPE
 

You may change your membership type to another type as long as you qualify for the new type and you serve any remaining period of your Minimum Commitment Period under the new type. We must receive notice of any change to your membership type at least 7 days prior to the start of the billing period from which you want the change to be effective.

MULTI-LOCATION ACCESS

 

Your membership entitles you to access your Home Location. Access to other Navia locations (where available) may be permitted from time to time on terms determined by us, and may be subject to additional fees, capacity limits, or location-specific policies. We will publish any cross-location access arrangements on our website.

If your Home Location closes permanently or for an extended period, we will use reasonable endeavours to transfer your membership to another Navia location of your choice. If no suitable alternative location is available, you may terminate your membership without penalty.

 

USE OF FACILITIES AND SERVICES

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You may only use Navia during opening hours, with a booking. Navia opening hours can be found on our website and displayed at the Navia entrance, which are subject to change. Navia may be closed at any time in the event of an emergency or due to circumstances beyond our control (including but not limited to power failures, issues with a facility, pandemic or government directions) or at any other time for other reasons including maintenance and cleaning. Only Navia employed staff and therapists are allowed to provide services within Navia's facilities. All activities and treatments are taken under the member's own risk and knowledge. Please refer to our Code of Conduct for attire and conduct rules.

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MEDICAL ADVICE

You agree that you are medically able to undergo hot & cold bathing and have obtained approval to use Navia from an authorised medical practitioner and that you have no medical conditions that impact how you plan to use Navia.

You agree to advise us in writing if there are any risks to your health if you use Navia and to provide written clearance from an authorised medical practitioner to continue to use Navia if necessary or otherwise requested by us.

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BOOKINGS

Navia members are required to use the booking system located on the Navia website (naviabathhouse.com.au) to manage their bookings for sessions, treatments and classes.

Members can seek assistance from the team at Navia but are encouraged to learn how to use the website booking system.  

We understand that plans change and sometimes it is out of our control but Navia is a small business and if a member cancels too close to their appointment we have potentially missed out on that spot being filled by someone else! Therefore, members will be charged a $10 cancellation fee or $20 fee for a no show. 

Members can cancel for free if its more than 12 hours before their booked session.

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GROUP CLASSES

Group classes may be booked in advance but failure to show up for a class will result in a cancellation/no show charge in line with the Navia Cancellation, Refund & No Show policy.

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TREATMENTS

We understand that sometimes your schedule changes and therefore a full refund or exchange will be offered for treatments that are cancelled with 24 hours or more notice.

Treatment bookings must be cancelled at least 24 hours before your session if you cannot attend.

For no shows or cancellations within 24 hours of the booking no refund or exchange will be offered, as stipulated in the Navia Cancellation, Refund & No Show policy.

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THEFT

All members are responsible for their own personal property whilst at Navia. We will not accept liability for damage or loss to a member's or guest's personal property brought onto Navia's premises.

Members and guests take their own risk with all activities and treatments.

Theft of any property or amenity in the business will not be tolerated by members or guests.

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MEMBERSHIP FEES & PAYMENTS

Membership fees are paid in advance on a weekly, quarterly or annual basis depending on your membership type and the payment option selected on your Membership Form. Your membership entitles you to maintain a membership account with us, use Navia's bathhouse facilities and amenities with a booking. Some benefits will not be available to all membership types. As a Navia member you are personally responsible for payment to us of your membership fees and any other ongoing payments set out in your Membership Form as they fall due. As a member, your membership fees are payable for the whole of your Minimum Commitment Period at the total cost set out in your Member Form. You must pay the membership fee applicable to your membership type at the relevant time.

You may only pay your membership fee in advance by direct debit or periodic credit card authority under your Direct Debit Form. No other form of payment will be accepted. Your membership fees are fixed for the initial Minimum Commitment Period. All membership fees are reviewed annually.

You have the ability to cancel your membership at the end of your Minimum Commitment Period. If membership fees are to change, members will be notified by email 30 days before the fees are changed. After the Minimum Commitment Period, if you do not wish to accept an increase in your membership fees you may terminate your membership. If you do not terminate your membership, you will be required to pay any revised membership fees from the date from which the change becomes effective and your direct debit payments or credit card payments will be amended accordingly.

You will not be allowed to access Navia if your membership fees remain outstanding. Any failed payment fees will be passed onto the member and missed payments will have a week to make-up this payment before being put onto probation. A member can stay on payment probation for an extended week before we will revoke your membership rights, with payment still being due for the missed payments. We will collect any outstanding amounts and any charges we incur from late payment through your Direct Debit Form (if applicable). If you have a genuine dispute in relation to the collection of outstanding amounts or the charges we incur, please contact us at reception and for recurring membership types in accordance with the dispute procedure set out in the Direct Debit Form.

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PRIVACY

 

The information you provide on the Membership Form is used for the purpose of providing your membership and collecting any membership fees. The information may be disclosed to our contractors for the purpose of collecting your membership fees. If you do not provide all of the information requested we may not be able to provide you with a membership to Navia.

From time to time we may need to send you essential information about your membership or use of Navia. We may also send you marketing and other related information (for example, information about wellbeing) relevant to your Navia membership; we will only do this with your consent. If the information you submitted on your Membership Form changes, please let us know as soon as possible at hello@naviahq.com.au.

You can read more about how we collect, use, and disclose your personal information in our Privacy Policy, available at https://naviabathhouse.com.au/privacy/.

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MEMBERSHIP SUSPENSION AND TERMINATION

 

Membership suspensions are permitted for a maximum period of four weeks within each twelve-month membership period, subject to the conditions below. Suspension parameters may vary depending on your membership type, and the terms of your Membership Form prevail to the extent of any inconsistency.

 

Standard (Direct Debit) Memberships

No membership charges will apply or be deducted during the designated suspension period for the first four (4) weeks in any 12-month period, and automatic billing will resume immediately upon the conclusion of the suspension period. Any additional suspension time beyond the included four (4) weeks will incur a $5 per week membership hold fee to retain the membership and applicable pricing.

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Foundation Memberships

Foundation Members are entitled to suspend their membership for up to four (4) weeks within their 12-month term. No membership charges will apply during the suspension period, and the total 12-month membership term will be extended by the exact period of suspension to ensure full value delivery.

Suspension Conditions

Suspension conditions require strict adherence to the following:

• You must provide a minimum of 14 days written notice prior to your next scheduled billing date.

• All suspension requests must be submitted in writing via email to hello@naviahq.com.au.

• Suspension periods cannot be modified, shortened, or extended once they have commenced.

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Membership Cancellation

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Standard (Direct Debit) Memberships

Cancellation is permitted after you have completed your Minimum Commitment Period of 6 weekly payments (6 weeks). To cancel, you must:

• Provide 14 days written notice submitted via email to hello@naviahq.com.au;

• Complete settlement of all outstanding debts, fees, charges, or financial obligations to us;

• Clear all late cancellation fees and no-show fees in full.

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Confirmation of your cancellation will be provided within five business days of processing your request. Alternatively, you may wish to see out the remainder of your Minimum Commitment Period, in which case the cancellation will be effective at the end of the Minimum Commitment Period.

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Foundation Memberships – Early Cancellation

Foundation Memberships are committed for a 12-month term. You may cancel before the end of the 12-month term by paying an early cancellation fee equal to 50% of the remaining scheduled weekly payments that would otherwise have been payable to the end of the 12-month term, calculated from the effective date of cancellation.

For example, if you have completed 4 months of a 12-month Foundation Membership, 8 months remain. The early cancellation fee will equal 50% of the weekly payments that would have been payable across those remaining 8 months (i.e. the equivalent of 4 months of weekly payments).

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To cancel a Foundation Membership early, you must:

• Provide 14 days written notice submitted via email to hello@naviahq.com.au;

• Pay the early cancellation fee in full prior to the cancellation taking effect;

• Complete settlement of all other outstanding debts, fees, charges, or financial obligations to us, including any late cancellation fees and no-show fees.

 

Cancellation Without Penalty

You may cancel your membership within your Minimum Commitment Period (including early cancellation of a Foundation Membership) and no early cancellation fee will be payable under the following circumstances:

• If you move or relocate 30 kilometres or more away from any Navia location currently open in Australia. Proof of relocation must be provided (for example, a lease agreement, change of address, or utilities bill);

• A medical practitioner deems that you are unable to participate in hot/cold bathing for a period longer than 6 months. Supporting documentation must be provided by a medical professional; or

• You are declared bankrupt and you provide us with reasonable evidence such as copies of Court documentation or orders.

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If your membership is cancelled during a billing period, your membership fees are due for the whole of that billing period. Your cancellation will take effect from the first direct debit date after we receive your notice of termination and any applicable fees.

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BREACH OF THESE TERMS

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If you use Navia contrary to these Terms or our Code of Conduct or otherwise behave in a way that is illegal or that we consider to be inappropriate, we may suspend or terminate your membership by emailing or writing to you at the contact addresses we have on our records as we consider reasonably appropriate and can refuse entry to Navia at any time.

If your membership is terminated during that billing period, your membership fees are due for the whole of each billing period.

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Complaints.
Any complaints in relation to Navia must be made in writing to hello@naviahq.com.au

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WARNING UNDER THE AUSTRALIAN CONSUMER LAW AND FAIR TRADING ACT 2012

If you proceed with a membership, you will be agreeing that your rights to sue the supplier under the Australian Consumer Law and Fair Trading Act 2012 are excluded, restricted or modified in the way set out in this form, if you are killed or injured because the services provided were not in accordance with the statutory guarantees outlined below.

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Under the Australian Consumer Law, several statutory guarantees apply to the supply of certain goods and services. These guarantees mean that we are required to ensure that the recreational services we supply to you:

• are rendered with due care and skill;

• are reasonably fit for any purpose which you, either expressly or by implication, make known to us; and

• might reasonably be expected to achieve any result you have made known to us.

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To the maximum extent permitted by the Australian Consumer Law and any applicable state or territory legislation (including, in New South Wales, the Civil Liability Act 2002 (NSW) and equivalent legislation in other states and territories), the exclusion of these statutory guarantees is brought to your attention by this document.

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NOTE: The change to your rights, as set out in this document, does not apply if your death or injury is due to gross negligence on our part. Gross negligence, in relation to an act or omission, means doing the act or omitting to do an act with reckless disregard, with or without consciousness, for the consequences of the act or omission.

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Note: This document is intended to apply across all Australian states and territories in which Navia operates. The specific statutory framework (and corresponding wording of any consumer law warning required by law) will be the framework applicable in the state or territory in which the relevant Navia location is situated.​

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LIABILITY

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Without limitation to any other terms which are implied into this Agreement or by statute in relation to the supply of services which cannot be excluded or limited, we will ensure that the services that we provide to you are provided with due care and skill, are fit for the purpose for which they are commonly bought as is reasonable to expect in the circumstances, will correspond in the nature and quality with the services demonstrated to you, and are free from any defect rendering them unfit for the purposes for which our services are commonly acquired. To the extent permitted by law, unless we have breached these obligations we will not be liable for any death, injury, loss, liability or damage that you may incur as a result of the services provided by us to you.

 

Amendment of Terms.
We may amend the Terms applying to your membership from time to time. If we do, we will display the updated terms and conditions on our website. Your continued use of Navia constitutes acceptance of the amended Terms. If you do not agree to any amendments you must stop using Navia.

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This Agreement is governed by the laws of the state or territory in which your Home Location is situated. Where your Home Location is in New South Wales, the laws of New South Wales apply.

ACKNOWLEDGEMENT OF UNDERSTANDING

 

By accessing any of our services, you acknowledge that:

• you have read, fully understand, and agree to these Terms and Conditions;

• you are 18 years or over (for memberships); or, where casual access is permitted, you are at least 12 years of age and accompanied by a parent or guardian;

• you understand that you are giving up substantial rights; and

• you agree to these Terms and Conditions freely and voluntarily, without any inducement, assurance, or guarantee being made to you.

 

GENERAL

 

Navia HQ Pty Ltd reserves the right to make changes to these Terms and Conditions in accordance with the Amendment of Terms clause above. Where any change relates to membership fees, the 30-day notice requirement applies. All other changes are effective from the time of publishing on our website.